Orders for The Netherlands will be shipped free of charge with Post.nl, without any minimum purchase amount. Our standard delivery time within the Netherlands is 2-4 working days *. As soon as we have shipped your order, you will receive an email from us with the track and trace code so that you can track your package. Is nobody home during the delivery? Then your package will be delivered to the neighbors. Or at a Post.nl point in the area. Of course, the delivery person will leave you a ticket with a "non-home code". With this code you can see on track & trace where you can pick up your package.
The legal warranty applies to all items that you buy from us. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it. A manufacturer's warranty also applies to some products. This guarantee does not affect the legal guarantee.
Report a complaint
Our team does its utmost to provide you with the best possible service. Extreme care is taken in the development, quality and execution of its products and services. In the unlikely event that something is wrong, we ask you to report this to us as soon as possible.
T: +31 (0)20 747 0000
E: [email protected]
You will receive a substantive response from us within 14 days of receiving your complaint. If you do not agree with the solution or if we cannot reach a solution together? Then you can submit your complaint to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/). Or a complaint can be filed with the Thuiswinkel Disputes Committee (www.sgc.nl).
All prices in our webshop include 21% VAT.
* delivery times may vary due to extreme busyness.